Citizens Charter

 

Sl. No.

Department

Service

Normal Time

Emergency Time

Emergency Fees

1

Tax

Name Change (New Holding)

15 Days

7 Days

Extra 0.5 %

Name change with Site Plan sanction

15 days

7 Days

Extra Rs. 300

2

PWD

Building Plan sanction (Residence)

30 Days

10 Days

Extra 25 %

Building Plan sanction

(Commercial House)

30 Days

15 Days

Extra 25 %

Building Plan sanction

(Renewal)

30 Days

10 days

Extra 25 %

Take action against complain for illegal construction

7 Days

-

-

3

Water Supply

New water connection (Residence and Commercial House)

30 Days

10 Days

Extra 25 %

Testing and reconnection in residence

5 Days

2 days

Extra 25 %

Main Line repairing (40mm to 250 mm)

2 Days

        -

         -

Main Line cleaning

(40mm to 250 mm)

5 days

¾” Pipe Line clean

3 Days

Hole of ¾” Pipe Line repairing

2 Days

Hand Tube wel Maintenance and repairing

 (40mm to 100 mm)

2 Days

Resinking Hand Tube wel   (40mm to 100 mm)

30 Days

Installation of damage Pump & Motor (20HP-30HP)

2 Days

4

Trade License

Enlisting the Trade License (New and Renewal)

4 Days

1 Days

Extra 50%

Issuance of Certificate

7 Days

-

-

5

Rickshaw License

New Rickshaw & Van Puller License

15 days

5 days

Extra 50 %

Renewal of Rickshaw & Van Puller License

1 Day

-

-

Entering Rickshaw & Van’s Tin ticket, Plate, Blue Book & Chart

10 days

5 days

Extra 50 %

6

Public Health

Certificate of Birth and Death

3 Days

1 days

Extra Rs. 50

New & renewal Food License

3 Days

1 days

Extra Rs. 50

Sprayed of Larvicide’s oil

Every 7 Days

-

 

-

 

Fogging

Every 15 Days

7

Conservancy

H to H Garbage collection

Every 1 Day

-

-

Road Clean

Every 1 Day

Drain clean (except High drain)

Every 4 Day

Disposal of Solid Waste

Every 1 Day

Bio Medical Garbage disposal

3 Days in a week

Septic Tank Clean

4 days

2 Days

Extra Rs. 600

8

Street Light

Maintenance of Street Light

2 Days

 

 

Sl.No.

Department

Service

Timeline

Contact

9

SJSRY

TCG through CDS

Self Help Group

Training

Loan

Rules of Government

TPO

10

Matri Sadan –IPP-8

Primary Health Service

Every Day except Sunday

IPP-8

 

Pregnancy Treatment, Delivery, General Treatment, Surgery, Immunisation etc.

11

General Section

All type of important papers preservation and maintenance of all department

Rules of Office

Head Clerk

Ambulance

Available (If not booking or busy)

Town Hall

Available (If not booking or busy)